Your Journey to Healing

What to Expect During Your Visit

From the very beginning, we make it a priority to understand you—your story, your goals, and what’s been holding you back. Together, we’ll map out a personalized plan that helps you feel better and move forward with confidence.

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What To Expect On Your First Visit

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Consult Before Committing
Before committing to our services, schedule a free Discovery Visit with our physical therapist to see if we’re a good fit for you and how we can help you achieve your goals. We’ll answer any questions you have about your condition or injury and get you scheduled for the recommended service.
Gathering Information
You’ll work one-on-one with the same Doctor of Physical Therapy to create a personalized plan focused on your goals and a smooth recovery. We take the time to understand the full picture—reviewing the history of your condition or injury, current symptoms, activities that are difficult, and relevant lifestyle habits—to ensure your care is truly comprehensive.
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Assessment
After getting a good understanding of your condition, the physical therapist will perform an assessment to better understand the impairments. This may include testing muscle strength and flexibility, joint mobility, checking posture and desk ergonomics, and correcting form with activities.
Education
Next is providing patient education so you can understand WHY. We’ll go over the evaluation and assessment and discuss first steps. We’ll provide a home exercise program and techniques to help you rehab quickly with long-lasting results.
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We Are Here For You
Rehabbing an injury is never easy, nor is it a linear path. Which is why we’ll be there for you every step of the way to work together as a team. Instead of waiting for your next appointment to ask your questions, we make it easy for you to stay connected with the physical therapist through text or email, allowing you to get timely answers and guidance whenever you need it. That way we can keep progressing towards your goals and get you rehabbed quicker.

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FAQ

Have More Questions?

Do you accept insurance?
Our goal is to help you move, feel, and function at your best—without limitations.

We provide high-quality, one-on-one care through a self-pay or out-of-network model, allowing us to focus entirely on you without the restrictions of insurance-based treatment.

While we do not bill insurance directly, many of our services may be partially or fully reimbursable through your out-of-network physical therapy benefits. We encourage you to contact your insurance provider for details and offer an Insurance Verification Form to guide that process.

If needed, we’re happy to provide a superbill after each session, which you can submit to your insurance for potential reimbursement.
What are the benefits of self-pay or out-of-network services?
Choosing self-pay or out-of-network care at East West Wellness & Rehab means you’re putting your health and goals first — not the insurance company’s rules.

Here’s why patients love this option:
- No surprise bills or hidden costs – You’ll always know exactly what you’re paying.
- No visit or treatment limitations – Get the care you need, not what insurance dictates.
- No authorization delays – Start treatment right away.
- More one-on-one care – You work directly with your licensed physical therapist for the entire hour.
Many in-network clinics split the physical therapists’ attention across multiple patients, often giving only 20–30 minutes before an aide steps in. At East West, your physical therapist is with you the whole session, every session.

That means:
- Fewer visits (typically 1 session per week for 5 weeks)
- Faster recovery (3 weeks sooner than most traditional clinics)
- Lower overall cost
- Long-lasting results and reduced risk of re-injury
In short, self-pay gives you the freedom, time, and results you deserve.
Who do you treat?
We work with people of all ages and activity levels — especially those who are:
- Busy professionals or parents needing rehab that fits their schedule
- Active individuals or athletes aiming to return safely to training, sports, or competition
- Seeking holistic approaches to reduce persistent pain and feel better
Book your Discovery Visit today to see how we can help you reach your goals!
What conditions do you treat?
At East West Wellness & Rehab, we treat a full range of pain, injury, and movement conditions — from everyday aches to complex injuries.

Common conditions include:

Neck & Spine
- Neck pain and stiffness
- Whiplash
- Upper and lower back pain
- Sciatica and nerve pain
Shoulder & Arm
- Shoulder impingement or rotator cuff injuries
- Tendonitis (tennis elbow, golfer’s elbow)
- Arm or wrist pain
Hip & Leg
- Hip pain or bursitis
- Knee pain, meniscus or ligament injuries
- IT band syndrome
- Hamstring or quad strains
Foot & Ankle
- Ankle sprains or instability
- Plantar fasciitis
- Achilles tendonitis
Chronic & Functional Conditions
- Arthritis or joint stiffness
- Postural pain / desk-related strain
- Balance and mobility issues
- Sports injuries and performance enhancement
Whether you’re recovering from an injury, managing pain, or looking to move better, we use a blend of Eastern and Western techniques to address the root cause – not just the symptoms.

Not sure if your condition fits?

Book a Discovery Visit to learn how our holistic approach can support your recovery.
How can I prepare for my first visit?
You’ll receive an email with a link to your online forms — please fill those out before your appointment. If you have difficulty accessing the forms, feel free to email us at [email protected].

For your comfort and best experience:
- Wear loose, comfortable clothing you can move in
- Eat a light meal beforehand
- Stay well-hydrated
What payment options are accepted?
We accept the following forms of payment:
- Credit and debit cards
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Apple Pay and Venmo
Payment is collected at the end of each session.

If you’d like to seek reimbursement through your insurance, we’re happy to provide a superbill after each visit for you to submit to your provider.
Have additional questions?
We’d love to answer any more questions you may have.

Feel free to schedule a complimentary Discovery visit or call/text us at 571-777-1515.