Frequently Asked Questions

  • Do you accept insurance?

    Our goal is to help you move, feel, and function at your best—without limitations.

    We provide high-quality, one-on-one care through a self-pay or out-of-network model, allowing us to focus entirely on you without the restrictions of insurance-based treatment.

    While we do not bill insurance directly, many of our services may be partially or fully reimbursable through your out-of-network physical therapy benefits. We encourage you to contact your insurance provider for details and offer an Insurance Verification Form to guide that process.

    If needed, we’re happy to provide a superbill after each session, which you can submit to your insurance for potential reimbursement.

  • What are the benefits of self-pay or out-of-network services?

    Choosing self-pay or out-of-network care at East West Wellness & Rehab means you’re putting your health and goals first — not the insurance company’s rules.

    Here’s why patients love this option:

    • No surprise bills or hidden costs – You’ll always know exactly what you’re paying.
    • No visit or treatment limitations – Get the care you need, not what insurance dictates.
    • No authorization delays – Start treatment right away.
    • More one-on-one care – You work directly with your licensed physical therapist for the entire hour.

    Many in-network clinics split the physical therapists’ attention across multiple patients, often giving only 20–30 minutes before an aide steps in. At East West, your physical therapist is with you the whole session, every session. 

    That means:

    • Fewer visits (typically 1 session per week for 5 weeks)
    • Faster recovery (3 weeks sooner than most traditional clinics)
    • Lower overall cost
    • Long-lasting results and reduced risk of re-injury

    In short, self-pay gives you the freedom, time, and results you deserve.

  • Who do you treat?

    We work with people of all ages and activity levels — especially those who are:

    • Busy professionals or parents needing rehab that fits their schedule
    • Active individuals or athletes aiming to return safely to training, sports, or competition
    • Seeking holistic approaches to reduce persistent pain and feel better 

    Book your Discovery Visit today to see how we can help you reach your goals! 

  • What conditions do you treat?

    At East West Wellness & Rehab, we treat a full range of pain, injury, and movement conditions — from everyday aches to complex injuries.

    Common conditions include:

    Neck & Spine

    • Neck pain and stiffness
    • Whiplash
    • Upper and lower back pain
    • Sciatica and nerve pain

    Shoulder & Arm

    • Shoulder impingement or rotator cuff injuries
    • Tendonitis (tennis elbow, golfer’s elbow)
    • Arm or wrist pain

    Hip & Leg

    • Hip pain or bursitis
    • Knee pain, meniscus or ligament injuries
    • IT band syndrome
    • Hamstring or quad strains

    Foot & Ankle

    • Ankle sprains or instability
    • Plantar fasciitis
    • Achilles tendonitis

    Chronic & Functional Conditions

    • Arthritis or joint stiffness
    • Postural pain / desk-related strain
    • Balance and mobility issues
    • Sports injuries and performance enhancement

    Whether you’re recovering from an injury, managing pain, or looking to move better, we use a blend of Eastern and Western techniques to address the root cause – not just the symptoms.

    Not sure if your condition fits?

    Book a Discovery Visit to learn how our holistic approach can support your recovery. 

  • How can I prepare for my first visit?

    You’ll receive an email with a link to your online forms — please fill those out before your appointment. If you have difficulty accessing the forms, feel free to email us at [email protected].

    For your comfort and best experience:

    • Wear loose, comfortable clothing you can move in
    • Eat a light meal beforehand
    • Stay well-hydrated
  • What payment options are accepted?

    We accept the following forms of payment:

    • Credit and debit cards
    • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
    • Apple Pay and Venmo

    Payment is collected at the end of each session.

    If you’d like to seek reimbursement through your insurance, we’re happy to provide a superbill after each visit for you to submit to your provider.

  • Have additional questions?

    We’d love to answer any more questions you may have.

    Feel free to schedule a complimentary Discovery visit or call/text us at 571-777-1515.